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Before: Manual Chaos & Guesswork

  • Dispatchers calling technicians repeatedly for status updates
  • Inefficient routing leading to high fuel costs and wasted time
  • Angry customers calling back for ETA updates
  • No data to analyze or improve operational performance
  • Critical emergencies potentially missed or delayed

After: Automated, Data-Driven Dispatch

  • Real-time GPS pins show all technician locations on a single map
  • AI-powered system automatically assigns the closest available tech
  • Automated SMS updates sent to customers with technician ETA
  • Dashboard analytics reveal peak demand times and performance metrics
  • Dramatically reduced customer complaints and missed opportunities

Final Summary: Key Takeaways

  • A WordPress dispatch system centralizes emergency calls, technician status, and customer data.
  • Real-time GPS tracking is non-negotiable for minimizing response times in service businesses.
  • The data collected provides actionable insights to optimize routes, schedules, and pricing.
  • Always prioritize data security, especially when handling customer location information.

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